Sharing your data between systems is as easy as one two three.
Based on your integration needs, we set up a new account and enable the integration connectors needed to build the integration,
, plus others if needed.
If you require endpoints that is currently not available in SyncCloud, or if you require a new connector, we will, build modify existing, or build the new custom connector for you and add it to your account.
Integration implementation and launch
Before we build the integration, we will do a quick health check in your
instance and suggest any changes needed to make the integration work seamlessly.
Based on your requirements, our Data Integration Services Team builds your integration and launches it in an efficient and quick turnaround time. We work with your internal teams to ensure correct field mapping, data synchronization logic, integration frequency, and any custom requirements are met.
Based on your integration complexity, custom logic and any other specific requirements, the time to setup your specific integration can vary. We recommend starting simple and then add on more connections.
Continuous support throughout the lifecycle.
After the launch we will monitor the integration closely for two weeks, and after that we’ll hand over to continuous support. If you need any tweaks or simple changes, just reach out and ask and we’ll set it up for you.
For major changes or updates to your integration, we’ll scope the work together to minimize impact on your production systems.
Update Membership By ID: Updates the details of a list membership, specified by List Membership ID.
Get Membership By ID: Retrieves a list membership, specified by List Membership ID.
Update Membership By Prospect: Updates the details of a list membership, specified by List ID and Prospect ID.
Get Membership By Prospect: Retrieves a list membership, specified by List ID and Prospect ID.
Create Membership: Creates a new list membership.
Retrieve Lists: Lists all lists.
Get List: Gets a list, specified by List ID.
Create List: Creates a new list.
Update List: Updates an existing list, specified by List ID.
Get Prospect By Email: Retrieves a prospect, specified by email address.
Create Prospect: Creates a new prospect.
Get Prospect By ID: Retrieves a prospect, specified by Prospect ID.
Retrieve Prospects: Lists all prospects.
Update Prospect: Updates an existing prospect, specified by Prospect ID.
Get User by ID: Gets the details of the specified user by their Intercom ID.
List Users: Get the details of all users in the Intercom instance.
Get User by Email: Gets the details of a User by their email address.
Conversation Note Added: Triggered when a note is added to a conversation.
Lead Email Added:
Company Created: Triggered when a new company is created.
Conversation Closed: Triggered when a conversation is closed.
User Tagged: Triggered when a user is tagged.
User Created: Triggered when a new user is created in Intercom.
User Untagged: Triggered when a user is untagged.
User Email Updated:
Conversation User Created: Triggered when a user creates a conversation.
Conversation User Replied: Triggered when a user replies to a conversation.
Get Conversation: Get a full conversation.
Reply to a Conversation:
List Conversations: Gets a list of all conversations.
Get New Conversations: Gets a list of all conversations since the last run time.
Get Recently Closed Conversations By Admin ID: Gets a list of all the conversations closed by an admin since the last run time.
Get New Conversations By User ID: Gets a list of all conversations by a users ID since the last run time.
List Conversations By User Email: Gets a list of all conversations by a users email.
Get New Conversations By User Email: Gets a list of all conversations by a users email since the last run time.
List Conversations By User ID: Gets a list of all conversations by a users ID.
Create a Note: Notes allow you to annotate and comment on your users.
List New Activity Logs: Get the details of admin activities logged since the last run.
View Current Admin and App: Get the current admin and app.
Get Admin by ID: Gets the details of the specified admin by their Intercom ID.
List Admins: Get a list of Admins.
List Activity Logs: Get the details of admin activities logged since the specified 'Created After' date.
List Contacts: Get the details of all contacts in the Intercom instance.
List Teams: Get the details of all teams in the Intercom instance.
List User Events: Get the details of user events from within the past 90 days. Metadata fields should be added as custom fields with field location [events].metadata. (example: [events].metadata.mycustomfield).
Looking for additional or custom integration methods?
We can customize the integration to work with any additional or custom methods, get in touch with our team to discuss your particular integration needs.
Secure Data Movement From Point A to B, In Weeks Not Months
We take GDPR seriously and design everything with security first.
Exelement's SyncCloud sends and receives requests from static IP address which you could whitelist in your system's API.
We always use SSL when customer systems connect to Exelement SyncCloud or third party APIs such that data is encrypted on the way in to and out of the Exelement SyncCloud application. Whilst in the Exelement SyncCloud application environment all data is encrypted.
Untangle your IT team
By building and running your system integrations on Exelement SyncCloud, you get to free up your IT team from building, managing and hosting your marketing and sales integrations. We know how busy internal IT teams can be, sometimes small marketing and sales projects would take forever to be delivered and get tangled with internal resources and skillset planning, DevOps and security limitations. Why tangle your IT team while you can launch your integrations faster and in isolation from your internal IT systems?
Physical Access Controls
Exelement's SyncCloud application runs in secure data centres operated by Amazon Web Services. Amazon Web Services policy in regards to Physical Access is as follows: Physical data centre access is granted only to approved employees and third parties. Such individuals who need data centre access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data centre the individual needs access, and are time-bound. Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.