Exelement SyncCloud

a fully managed integration platform as a service solution (managed iPaaS)

Integrate 

Salesforce Pardot

 with 

Zendesk

With our fully managed integration platform as a service, we can help you get your integration up and running fast, securely, and accurately.

We manage the whole process from A-Z, your integration runs in our cloud, and you don't need to host or manage any code or integration apps.

Salesforce Pardot

Zendesk

250+ applications
get your integration up and running today

Book a free consultation to get a quote

What is Exelement SyncCloud?

Integrate, exchange, migrate and replicate data between your platforms in no time.

300+ integration connectors to popular apps and services

Rapid custom API connector development, including for your on-prem systems

Fully managed integration platform as a service (iPaaS)

How to Integrate 

Salesforce Pardot

 with 

Zendesk

Sharing your data between systems is as easy as one two three.

Account setup

Based on your integration needs, we set up a new account and enable the integration connectors needed to build the integration,

Salesforce Pardot
 and 
Zendesk

, plus others if needed.


If you require endpoints that is currently not available in SyncCloud, or if you require a new connector, we will, build modify existing, or build the new custom connector for you and add it to your account.

01
02

Integration implementation and launch

Before we build the integration, we will do a quick health check in your 

Salesforce Pardot

 instance and suggest any changes needed to make the integration work seamlessly.


Based on your requirements, our Data Integration Services Team builds your integration and launches it in an efficient and quick turnaround time. We work with your internal teams to ensure correct field mapping, data synchronization logic, integration frequency, and any custom requirements are met.

Based on your integration complexity, custom logic and any other specific requirements, the time to setup your specific integration can vary. We recommend starting simple and then add on more connections.

Continuous support throughout the lifecycle.

After the launch we will monitor the integration closely for two weeks, and after that we’ll hand over to continuous support. If you need any tweaks or simple changes, just reach out and ask and we’ll set it up for you.

For major changes or updates to your integration, we’ll scope the work together to minimize impact on your production systems.  

03
get your integration up and running today

Book a free consultation to get a quote

INTEGRATE EVERYTHING

Available integration methods

List Memberships

  • Retrieve Memberships: Lists all list memberships.
  • Update Membership By ID: Updates the details of a list membership, specified by List Membership ID.
  • Get Membership By ID: Retrieves a list membership, specified by List Membership ID.
  • Update Membership By Prospect: Updates the details of a list membership, specified by List ID and Prospect ID.
  • Get Membership By Prospect: Retrieves a list membership, specified by List ID and Prospect ID.
  • Create Membership: Creates a new list membership.

Lists

  • Retrieve Lists: Lists all lists.
  • Get List: Gets a list, specified by List ID.
  • Create List: Creates a new list.
  • Update List: Updates an existing list, specified by List ID.

Prospects

  • Get Prospect By Email: Retrieves a prospect, specified by email address.
  • Create Prospect: Creates a new prospect.
  • Get Prospect By ID: Retrieves a prospect, specified by Prospect ID.
  • Retrieve Prospects: Lists all prospects.
  • Update Prospect: Updates an existing prospect, specified by Prospect ID.

Apps

  • Install App: Install an app in the account.
  • Delete App Installation: Removes an installed app.
  • Update App: Adds a build of an existing app to the job queue.
  • List App Installations: List all apps installed in the account.
  • Delete App: Delete the specified app and remove it from the My Apps page in Zendesk Support.
  • Upload App Package: Uploads a new app package to Zendesk Support.
  • List Requirements: Lists all app requirements for an installation.
  • List Owned Apps: List all apps owned by the current account.
  • Update App Installation: Updates the specified installation.
  • Send Notification to App: Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app.
  • Create App: Adds a build of a new app to the job queue.
  • Get App Information: Retrieves information about the specified app accessible to the current user and account.
  • Get App Installation: Retrieves information about the specified app installation.
  • Get Requirements Install Status: Returns the status of the requirements installation.

Tickets

  • Import Ticket: Import a ticket into Zendesk.
  • Create Ticket: Creates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
  • List Tickets: Get a List of All Tickets.
  • Search Tickets by Email: Search for tickets submitted by a specified email address.
  • Update Ticket: Updates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
  • List On Hold Tickets: Search for tickets that are on hold.
  • Get Ticket: Search for tickets by ticket ID.
  • List Closed Tickets: Search for tickets that are closed.
  • Create Multiple Tickets: Bulk import tickets into Zendesk.
  • List Solved Tickets: Search for tickets that have been solved.
  • Delete Ticket: Deletes a Zendesk ticket.
  • List New Tickets: Search for tickets that are new.
  • List Pending Tickets: Search for tickets that are pending.
  • Search Tickets: Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets.
  • List Open Tickets: Search for tickets that are open.

Jobs

  • Get Job Status: Get Job.

Organizations

  • Upsert Organization: Create or Update an Organization.
  • Get Organization: Get an Organization by ID.
  • Search Organizations: Search for an organization.
  • List Organizations: Get a List of All Organizations.

Sessions

  • Get Current Session: Show the currently authenticated session.
  • List Sessions: Get a list of all the accounts sessions.
  • Delete Sessions: Delete the authenticated session.
  • Renew Current Session: Renew the currently authenticated session.
  • Delete Session: Delete a specific session for a user.
  • Show Session: Show a specific session for a user.
  • Bulk Delete Sessions: Delete all the sessions for a user.

Satisfaction Ratings

  • Create Satisfaction Rating: Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.
  • Get Ticket Rating: Gets the satisfaction rating for a specific ticket.
  • List Satisfaction Ratings: Get all received satisfaction ratings for an account.

Webhooks

  • Ticket Updated: Triggered when a ticket is updated.
  • Ticket Closed or Solved: Triggered when a ticket is closed or solved by a user.
  • Ticket Created: Triggered when a ticket is created.
  • Delete Target And Trigger: delete a target and trigger for webhooks.

Ticket Comments

  • List Ticket Comments: Get a List of Comments for the Specified Ticket.

Ticket Fields

  • Get Ticket Field: Get a Ticket Field by ID.
  • Create Ticket Field: Create a Zendesk ticket field.
  • List Ticket Field Options: Get Zendesk ticket field options.
  • Create Ticket Field Options: Create Zendesk ticket field options.
  • List Ticket Fields: Get a List of All Ticket Fields.

Groups

  • Get Groups Count: Get the number of groups.
  • Update Group: Update an existing group.
  • Delete Group: Delete a group.
  • List Groups: Get a list of all groups.
  • List Assignable Groups: Get a list of all groups that can have members assigned.
  • Get Group: Get a group by its group ID.
  • Create Group: Create a new group.

Users

  • Upsert User: Create or Update a User.
  • Get User: Get a User by ID.
  • List Users: Get a List of All Users.

Audit Logs

  • List Audit Logs: Get a list of all audit logs.
  • Export Audit Logs: Export the audit logs.
  • Get Audit Log: Get a single audit log by it's ID.

Looking for additional or custom integration methods?

We can customize the integration to work with any additional or custom methods, get in touch with our team to discuss your particular integration needs.

Book a free consultation

Secure Data Movement From Point A to B,
In Weeks Not Months

GDPR Compliant

We take GDPR seriously and design everything with security first.

IP Whitelisting

Exelement's SyncCloud sends and receives requests from static IP address which you could whitelist in your system's API.

SSL everywhere

We always use SSL when customer systems connect to Exelement SyncCloud or third party APIs such that data is encrypted on the way in to and out of the Exelement SyncCloud application. Whilst in the Exelement SyncCloud application environment all data is encrypted.

Untangle your IT team

By building and running your system integrations on Exelement SyncCloud, you get to free up your IT team from building, managing and hosting your marketing and sales integrations. We know how busy internal IT teams can be, sometimes small marketing and sales projects would take forever to be delivered and get tangled with internal resources and skillset planning, DevOps and security limitations. Why tangle your IT team while you can launch your integrations faster and in isolation from your internal IT systems?

Physical Access Controls

Exelement's SyncCloud application runs in secure data centres operated by Amazon Web Services. Amazon Web Services policy in regards to Physical Access is as follows: Physical data centre access is granted only to approved employees and third parties. Such individuals who need data centre access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data centre the individual needs access, and are time-bound.  Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.
Ready to launch your next integration?

Get your integration up and running today

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Some of our clients