Exelement SyncCloud

a fully managed integration platform as a service solution (managed iPaaS)

Integrate 

SugarCRM

 with 

Intercom v1.0 (Deprecated)

With our fully managed integration platform as a service, we can help you get your integration up and running fast, securely, and accurately.

We manage the whole process from A-Z, your integration runs in our cloud, and you don't need to host or manage any code or integration apps.

SugarCRM

Intercom v1.0 (Deprecated)

250+ applications
get your integration up and running today

Book a free consultation to get a quote

What is Exelement SyncCloud?

Integrate, exchange, migrate and replicate data between your platforms in no time.

300+ integration connectors to popular apps and services

Rapid custom API connector development, including for your on-prem systems

Fully managed integration platform as a service (iPaaS)

How to Integrate 

SugarCRM

 with 

Intercom v1.0 (Deprecated)

Sharing your data between systems is as easy as one two three.

Account setup

Based on your integration needs, we set up a new account and enable the integration connectors needed to build the integration,

SugarCRM
 and 
Intercom v1.0 (Deprecated)

, plus others if needed.


If you require endpoints that is currently not available in SyncCloud, or if you require a new connector, we will, build modify existing, or build the new custom connector for you and add it to your account.

01
02

Integration implementation and launch

Before we build the integration, we will do a quick health check in your 

SugarCRM

 instance and suggest any changes needed to make the integration work seamlessly.


Based on your requirements, our Data Integration Services Team builds your integration and launches it in an efficient and quick turnaround time. We work with your internal teams to ensure correct field mapping, data synchronization logic, integration frequency, and any custom requirements are met.

Based on your integration complexity, custom logic and any other specific requirements, the time to setup your specific integration can vary. We recommend starting simple and then add on more connections.

Continuous support throughout the lifecycle.

After the launch we will monitor the integration closely for two weeks, and after that we’ll hand over to continuous support. If you need any tweaks or simple changes, just reach out and ask and we’ll set it up for you.

For major changes or updates to your integration, we’ll scope the work together to minimize impact on your production systems.  

03

Pricing

Select your currency

free 14 day trial

$
0

2 System Connectors

2 Connected API Endpoints

100 transactions /mo

24 hour max sync frequency

Additional transactions
Additional system connectors
Additional connected API endpoints
Error notification webhooks
Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

Sync

$
469
month
paid annually, or $529 paid monthly
+
One-time custom setup fee

2 System Connectors

3 Connected API endpoints

50,000 included transactions /mo

15 minutes max sync frequency

$149 for 50,000 additional transactions /mo

$99 per additional system connector

$175 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

advanced

$
879
month
paid annually, or $949 paid monthly
+
One-time custom setup fee

3 System Connectors

6 Connected API endpoints

75,000 included transactions /mo

5 minutes max sync frequency

$149 for 50,000 additional transactions /mo

$99 per additional system connector

$175 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

ENTERPRISE

Custom
priced individually

Up to 10 System Connectors

Up to 30 connected API endpoints

500,000 included transactions /mo

1 minute max sync frequency

$299 for 150,000 additional transactions /mo

$99 per additional system connector

$175 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

free 14 days trial

sek
0

2 System Connectors

2 Connected API Endpoints

100 transaction /mo

24 hour max sync frequency

Additional transactions
Additional system connectors
Additional connected API endpoints
Error notification webhooks
Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

Sync

sek
3999
month
paid annually, or sek 4499 paid monthly
+
One-time custom setup fee

2 System Connectors

3 Connected API endpoints

50,000 included transactions /mo

15 minutes max sync frequency

sek 1249 for 50,000 additional transactions /mo

sek 890 per additional system connector

sek 1499 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

advanced

sek
7499
month
paid annually, or sek 7999 paid monthly
+
One-time custom setup fee

3 System Connectors

6 Connected API endpoints

75,000 included transactions /mo

5 minutes max sync frequency

sek 1249 for 50,000 additional transactions /mo

sek 890 per additional system connector

sek 1499 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

ENTERPRISE

Custom
priced individually

Up to 10 System Connectors

Up to 30 connected API endpoints

500,000 included transactions /mo

1 minute max sync frequency

sek 1990 for 150,000 additional transactions /mo

$89 per additional system connector

sek 1499 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

free 14 days trial

0

2 System Connectors

2 Connected API Endpoints

100 transaction /mo

24 hour max sync frequency

Additional transactions
Additional system connectors
Additional connected API endpoints
Error notification webhooks
Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

Sync

399
month
paid annually, or €449 paid monthly
+
One-time custom setup fee

2 System Connectors

3 Connected API endpoints

50,000 included transactions /mo

15 minutes max sync frequency

€125 for 50,000 additional transactions /mo

€89 per additional system connector

€149 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

advanced

749
month
paid annually, or €799 paid monthly
+
One-time custom setup fee

3 System Connectors

6 Connected API endpoints

75,000 included transactions /mo

5 minutes max sync frequency

€125 for 50,000 additional transactions /mo

€89 per additional system connector

€149 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

ENTERPRISE

Custom
priced individually

Up to 10 System Connectors

Up to 30 connected API endpoints

500,000 included transactions /mo

1 minute max sync frequency

€199 for 150,000 additional transactions /mo

€89 per additional system connector

€149 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually
get your integration up and running today

Book a free consultation to get a quote

INTEGRATE EVERYTHING

Available integration methods

Contacts

  • List Contacts: List all contacts from SugarCRM.
  • Get New Contacts: Get new contacts from SugarCRM since the last run time.
  • Get Contacts With Email Addresses: This method gets contacts that have at least one email address. For each email address, a separate contact is returned.
  • Create Contact: Creates a new contact in SugarCRM.
  • Delete Contact: Deletes a specified contact.
  • Get Contact by Email: Gets a specified contact from SugarCRM.
  • Get Contact: Gets a specified contact from SugarCRM.
  • List Contacts By Opportunity: Lists the specified opportunity's contacts from SugarCRM.
  • Get New And Updated Contacts: Gets new and updated contacts from SugarCRM since the last run time.
  • List Contacts By Account: Lists the specified account's contacts from SugarCRM.
  • Update Contact: Update an existing contact in SugarCRM.

Leads

  • Create Lead: Create a new lead in SugarCRM.
  • Delete Lead: Deletes a specified lead.
  • Get New Leads: Gets new leads from SugarCRM since the last run time.
  • Get Lead: Gets a specified lead from SugarCRM.
  • Update Lead: Update an existing lead in SugarCRM.
  • List Leads: List all leads from SugarCRM.
  • Get New And Updated Leads: Gets new and updated leads from SugarCRM since the last run time.
  • Get Leads by Email: List leads from SugarCRM associated with a given email address..

Opportunities

  • Get New And Updated Opportunities: Gets new and updated opportunities from SugarCRM since the last run time.
  • Delete Opportunity: Deletes a specified opportunity.
  • Get Opportunity: Gets a specified opportunity from SugarCRM.
  • Update Opportunity: Update an existing opportunity in SuagrCRM.
  • List Opportunity Lines: Lists all opportunity lines for the specified opportunity from SugarCRM.
  • List Opportunities: List all opportunities from SugarCRM.
  • Create Opportunity: Create a new opportunity in SuagrCRM.
  • Get New Opportunities: Gets new opportunities from SugarCRM since the last run time.

Accounts

  • Get New And Updated Accounts: Gets new and updated accounts from SugarCRM since the last run time.
  • Create Account: Create a new account in SugarCRM.
  • Get New Accounts: Get new accounts from SugarCRM since the last run time.
  • Delete Account: Deletes a specified account.
  • Get Account: Gets a specified account from SugarCRM.
  • List Accounts: Lists all accounts from SugarCRM.
  • Update Account: Update an existing account in SugarCRM.

Tasks

  • List Tasks: List all tasks from SugarCRM.
  • Delete Task: Deletes a specified task.

Custom Objects

  • Create Custom Object: Create a new object in a custom endpoint in SugarCRM.
  • Get New And Updated Custom Objects: Get new and updated custom objects from SugarCRM since the last run time.
  • List Custom Objects: Gets all of a custom objects from SugarCRM.
  • Get New Custom Objects: Get new custom objects from SugarCRM since the last run time.
  • Delete Custom Object: Delete a custom object from SugarCRM.
  • Update Custom Object: Update a custom object in SugarCRM.

Campaigns

  • List Campaigns: Lists all campaigns from SugarCRM.
  • Get Campaign: Gets a specified campaign from SugarCRM.
  • List Campaign Leads: Lists the leads associated with a Campaign.
  • Get Campaign Log: Retrieves the log for the specified campaign from SugarCRM.
  • List Campaign Contacts: Lists the contacts associated with a Campaign.

Calls

  • Get Call: Gets a specified call.
  • List New And Updated Calls: Lists all calls created or updated since the last run time.
  • List Updated Calls: Lists all calls updated since the last run time.
  • List Calls: Lists all calls.
  • List New Calls: Lists all calls created since the last run time.

Activities

  • List Activities By Opportunity: Lists the specified opportunity's activities from SugarCRM.

Users

  • Get User by ID: Gets the details of the specified user by their Intercom ID.
  • List Users: Get the details of all users in the Intercom instance.
  • Get User by Email: Gets the details of a User by their email address.

Webhooks

  • Conversation Note Added: Triggered when a note is added to a conversation.
  • Lead Email Added:
  • Company Created: Triggered when a new company is created.
  • Conversation Closed: Triggered when a conversation is closed.
  • User Tagged: Triggered when a user is tagged.
  • User Created: Triggered when a new user is created in Intercom.
  • User Untagged: Triggered when a user is untagged.
  • User Email Updated:
  • New Event:
  • Conversation User Created: Triggered when a user creates a conversation.
  • Conversation User Replied: Triggered when a user replies to a conversation.

Conversations

  • Get Conversation: Get a full conversation.
  • Reply to a Conversation:
  • List Conversations: Gets a list of all conversations.
  • Get New Conversations: Gets a list of all conversations since the last run time.
  • Get Recently Closed Conversations By Admin ID: Gets a list of all the conversations closed by an admin since the last run time.
  • Get New Conversations By User ID: Gets a list of all conversations by a users ID since the last run time.
  • List Conversations By User Email: Gets a list of all conversations by a users email.
  • Get New Conversations By User Email: Gets a list of all conversations by a users email since the last run time.
  • List Conversations By User ID: Gets a list of all conversations by a users ID.

Notes

  • Create a Note: Notes allow you to annotate and comment on your users.

Admins

  • List New Activity Logs: Get the details of admin activities logged since the last run.
  • View Current Admin and App: Get the current admin and app.
  • Get Admin by ID: Gets the details of the specified admin by their Intercom ID.
  • List Admins: Get a list of Admins.
  • List Activity Logs: Get the details of admin activities logged since the specified 'Created After' date.

Contacts

  • List Contacts: Get the details of all contacts in the Intercom instance.

Teams

  • List Teams: Get the details of all teams in the Intercom instance.

User Events

  • List User Events: Get the details of user events from within the past 90 days. Metadata fields should be added as custom fields with field location [events].metadata. (example: [events].metadata.mycustomfield).

Looking for additional or custom integration methods?

We can customize the integration to work with any additional or custom methods, get in touch with our team to discuss your particular integration needs.

Book a free consultation

Secure Data Movement From Point A to B,
In Weeks Not Months

GDPR Compliant

We take GDPR seriously and design everything with security first.

IP Whitelisting

Exelement's SyncCloud sends and receives requests from static IP address which you could whitelist in your system's API.

SSL everywhere

We always use SSL when customer systems connect to Exelement SyncCloud or third party APIs such that data is encrypted on the way in to and out of the Exelement SyncCloud application. Whilst in the Exelement SyncCloud application environment all data is encrypted.

Untangle your IT team

By building and running your system integrations on Exelement SyncCloud, you get to free up your IT team from building, managing and hosting your marketing and sales integrations. We know how busy internal IT teams can be, sometimes small marketing and sales projects would take forever to be delivered and get tangled with internal resources and skillset planning, DevOps and security limitations. Why tangle your IT team while you can launch your integrations faster and in isolation from your internal IT systems?

Physical Access Controls

Exelement's SyncCloud application runs in secure data centres operated by Amazon Web Services. Amazon Web Services policy in regards to Physical Access is as follows: Physical data centre access is granted only to approved employees and third parties. Such individuals who need data centre access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data centre the individual needs access, and are time-bound.  Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.
Ready to launch your next integration?

Get your integration up and running today

Book a free consultation

Some of our clients